Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTSAS602 Mapping and Delivery Guide
Implement change management processes

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTSAS602 - Implement change management processes
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to apply methodologies and activities that facilitate the planning, implementation and monitoring of Information and Communications Technology (ICT) change.It applies to experienced individuals who provide specialised technical advice, guidance and leadership in a range of areas requiring change-management in ICT systems.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

special purpose tools, software packages, equipment and materials required to implement a change management process

international standards relating to implementing change management tasks.

operational data

organisation’s analysis data

organisational planning guidelines

version control guidelines.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan ICT system changes
  • Determine and document organisational change procedures and conventions according to organisational requirement, policies and procedures
  • Identify required personnel responsible for change management policy and procedures
  • Evaluate current ICT system to determine changing user or business patterns
  • Develop and document ICT change management plan according to organisational requirements
  • Submit document to required personnel, seek and respond to feedback
       
Element: Identify technology system change needs
  • Determine industry standard ICT benchmarks
  • Compare identified needs against performance benchmarks and identify and document required changes
  • Determine and document required changes and determine impact
  • Submit document to required personnel, seek and respond to feedback
  • Determine and document change schedule
  • Implement change management plan according to organisational policies and procedures
  • Identify and document new performance benchmarks
  • Determine and document required changes and implementation requirements
       
Element: Monitor and review implementation
  • Measure change performance against new benchmarks
  • Submit performance results to stakeholders
  • Obtain sign-off on changes
  • Provide appropriate documentation and reporting
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

identify and plan Information and Communications Technology (ICT) system changes on at least one occasion.

In the course of the above, the candidate must:

implement, monitor and review ICT system changes, including:

applying guidelines and policies to the change management process

maintaining required version control

maintaining compliance with existing accessibility and other policies.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

major change management principles

functions and features of industry standard information technology systems

internet and internetworking architecture

principles and structure of performance benchmarking

server access security procedures and general security issues relating to required operating system

industry standard methods of communicating change to stakeholders

organisation’s policies and procedures that may impact on implementing change management tasks.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine and document organisational change procedures and conventions according to organisational requirement, policies and procedures 
Identify required personnel responsible for change management policy and procedures 
Evaluate current ICT system to determine changing user or business patterns 
Develop and document ICT change management plan according to organisational requirements 
Submit document to required personnel, seek and respond to feedback 
Determine industry standard ICT benchmarks 
Compare identified needs against performance benchmarks and identify and document required changes 
Determine and document required changes and determine impact 
Submit document to required personnel, seek and respond to feedback 
Determine and document change schedule 
Implement change management plan according to organisational policies and procedures 
Identify and document new performance benchmarks 
Determine and document required changes and implementation requirements 
Measure change performance against new benchmarks 
Submit performance results to stakeholders 
Obtain sign-off on changes 
Provide appropriate documentation and reporting 

Forms

Assessment Cover Sheet

ICTSAS602 - Implement change management processes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS602 - Implement change management processes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: